AI Assistant
on WhatsApp That
Never Misses a Customer

An AI assistant on WhatsApp, trained on the business and its services. It answers customer queries, turns interested customers into leads, books appointments and accepts payments, all in the same conversation.

  • Appointment-Based BusinessesClient Sector
  • AI AssistantScope
  • Leads, Bookings & PaymentsCore Capability
Case study hero image

Key Challenges

Messages waited overnight

Messages after closing wait until the next morning

Same answers, all day

Staff type the same answers on prices and locations all day

Enquiries got lost

Enquiries get buried in chats and never followed up

Empty booked slots

Booked slots go empty when customers don't show

No single view

No one screen for appointments, leads, deposits and conversations

Why It Mattered

“A front desk can't be on WhatsApp all day and all night. The business needed every customer answered within seconds, every interested customer saved as a lead, and every booking kept.”

Proposed Solution

Solution 01Customers message the number they already have. No app to download, no form to fill in.Works on WhatsApp
Solution 02Trained on your services, prices, branches and hours, so every answer fits your business.Knows your business
Solution 03Answers questions clearly in Arabic or English and hands over to your team when it should.Resolves customer queries
Solution 04Spots real interest and saves the customer as a lead with their name, number and service.Converts users into leads
Solution 05Offers open slots, books the one the customer picks and sends a calendar invite.Books appointments
Solution 06Takes deposits and payments by Mada, Apple Pay or STC Pay through a secure link.Accepts payments
AI assistant dashboard showing upcoming appointments, leads by stage, deposits and a WhatsApp conversation

Conceptual mockup based on the delivered solution. Original product screens are confidential to the client.

Before vs After Comparison

Before

Without the AI assistant

  • Messages after closing wait until the next morning
  • Staff type the same answers on prices and locations all day
  • Enquiries get buried in chats and never followed up
  • Booked slots go empty when customers don't show
After

With the AI assistant

  • Every customer gets a warm reply within seconds, any hour
  • Common questions answered from your FAQs, the same way every time
  • Each enquiry saved as a lead, ready for your team
  • A small deposit at booking keeps the slot and cuts no-shows

Core Platform Pillars

01Channel

WhatsApp

02AI

AI Assistant

03Booking

Google Calendar

04Sales

CRM Integration

05Payments

Mada, Apple Pay & STC Pay

At a Glance

Every customer gets a warm reply within seconds, any hour

Common questions answered from your FAQs, the same way every time

Each enquiry saved as a lead, ready for your team

A small deposit at booking keeps the slot and cuts no-shows

Services Behind This Project

The services we used to plan, build and launch this platform.

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AI Assistant Case Study | Simcoe IT